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John Lennon Airport terminal improvements ‘will boost retail offer’

Refurbishment work to improve the departure lounge at Liverpool’s John Lennon Airport (LJLA) will significantly boost its retail offer, according to the airport’s interim commercial manager.

Approximately £4 million is being invested in the upgrade as part of a broader scheme to enhance the customer experience for departing passengers.

The latest phase of the redevelopment will see around 2,000 sq m of the upper floor of the departure lounge revamped with a reconfigured space for new and existing retailers, new washroom facilities, large flight information screens and new seating.

LJLA’s interim commercial manager, David Taylor, believes the revamp will provide a more “memorable” airport experience for customers and boost passenger expenditure.

He says: “The aim is to create a memorable and unique shopping experience for our passengers by providing facilities that appeal to the various passenger demographics that we have using the airport.

“Bringing well-known recognised brands here shows the progress we have made in recent years and by providing a wider choice for our growing numbers of passengers, we believe that commercially this will deliver additional passenger expenditure too.”

Refurbishment work at LJLA has been going on for the last 18 months, with the first phase of terminal improvements wrapping up earlier this year following a £2.5m investment.

The departure lounge revamp is expected to be completed by June 2017 ahead of the peak summer season.